Meet the Team

DARREN PIPER

Founder and Director
0423 853 771
darren@universalbuyersagents.com.au

As Founding Director of Universal Buyers Agents, Darren Piper has an in-depth understanding of the Brisbane, Sunshine Coast, and Gold Coast property markets. Darren’s philosophy is simple: success in property comes from buying well, not merely relying on selling at the right time in the future.

His deep market knowledge and extensive real estate experience have consistently delivered successful purchase outcomes for his clients. Attention to detail, honesty and tenacity underpin everything Darren does. These principles have contributed to an incredible team at Universal Buyers Agents and a loyal base of repeat clients built over many years.

The Universal Buyers Agents brand is redefining how property is purchased, disrupting the status quo by working exclusively for the buyer. Whether purchasing a principal place of residence, an investment property or a commercial space. Universal Buyers Agents manages the entire property buying journey, from assessments and inspections through to negotiations, auction bidding, off-market access, and a seamless settlement process.

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Nicole Irwin

Senior Buyers Agent & Team Leader
0481 968 050
nicole@universalbuyersagents.com.au

Nicole is a Lead Buyers Agent and Team Leader at Universal Buyers Agents, specialising in securing high-quality residential and investment properties across every Brisbane market. With a strong understanding of local suburbs, market cycles, and buyer strategy, Nicole is known for delivering clear advice, strong negotiation outcomes, and a seamless buying experience for her clients.

As a team leader, Nicole oversees and mentors a high-performing team, ensuring every client benefits from a structured, detail-driven approach – from sourcing off-market and pre-market opportunities through to settlement. Her focus is on protecting her clients’ interests, reducing risk, and helping buyers make confident, well-informed decisions in competitive conditions.

Nicole works with first-home buyers, upsizers, and investors, offering a calm, strategic, and transparent approach tailored to each client’s goals. Her ability to operate across all Brisbane markets allows her to identify value and opportunity wherever it exists.

Outside of work, Nicole enjoys spending time with friends and family and exploring Brisbane’s café scene.

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Kylee Luong

Buyers Agent
0402 931 101
kylee@universalbuyersagents.com.au

Kylee brings a local background and over five years’ experience in real estate to every client relationship. She began her career in sales before transitioning into a Buyer’s Agent role, developing a deep understanding of the local market.

Throughout her career, Kylee has assisted in over 200 successful transactions across South East Queensland’s dynamic markets. Whether purchasing a first home or building an investment portfolio, her direct and transparent approach ensures a seamless and informed client experience.

Kylee enjoys seeing her clients succeed, taking pride in finding the right property and ensuring she is completely satisfied with it before her clients are.

Outside of work, Kylee enjoys exploring Brisbane’s hidden gems and discovering the city’s next best eateries.

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Mollie-Rae Benson

Buyers Agent
0402 171 544
mollie@universalbuyersagents.com.au

As a dedicated Buyers’ Agent based in Brisbane, Mollie specialises in providing expert guidance and support to a diverse range of property buyers, including investors, firsthome buyers, and owner-occupiers.

With a deep understanding of the Brisbane property market, Mollie assists clients in making informed, strategic decisions that align with their financial goals and lifestyle aspirations.

She is committed to delivering a personalised and professional service, from identifying the most suitable properties, conducting thorough market research, and evaluating investment potential, to negotiating favourable terms and managing the complexities of the purchase process.

Her role is to ensure that every client feels confident and empowered throughout their property journey, whether they are purchasing their first home, expanding an investment portfolio, or securing a long-term family residence.

By combining market expertise, strong negotiation skills, and a client focused approach, Mollie strives to simplify what can often be a complex and overwhelming process. So, she helps each client achieve their property objectives efficiently and successfully, while providing clarity, transparency, and peace of mind at every stage.

Outside of work, Mollie likes to relax by spending quality time with friends and family, including her dog Rosie, and going camping.

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Will Hancock

Searcher and Sourcer
0455 916 297
will@universalbuyersagents.com.au

Will is a Searcher & Sourcer at Universal Buyers Agents, where he works closely with buyers’ agents to identify, assess, and secure high-quality property opportunities for clients across Brisbane and South East Queensland.

With a strong understanding of local market dynamics and a sharp eye for value, Will specialises in sourcing both on-market and off-market opportunities. He undertakes thorough due diligence and supports clients through the early stages of the acquisition process, bringing a methodical, detail-driven approach to every search. His focus remains firmly on longterm growth and ensuring each opportunity aligns strategically with a client’s individual goals.

Outside of work, Will is passionate about health and fitness, enjoys staying active, and values time spent with friends and family. He has a strong interest in personal development and is continually focused on learning, improving, and building meaningful relationships both professionally and personally.

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Dominique Goodchild

Searcher and Sourcer
0434 941 555
dominique@universalbuyersagents.com.au

With over seven years of experience across real estate agencies and property development, Dominique brings a strong understanding of both the buying process and the local market. In her role, she supports the Buyers Agent by sourcing and assessing properties aligned with each client’s brief, approaching every search with care, diligence, and the mindset of buying for her own home.

Known for her detail-driven approach and strong work ethic, Dominique plays a key role in ensuring buyers are well positioned throughout their property journey. As she continues to deepen her market expertise and strengthen industry relationships, she looks forward to stepping into a more client-facing role in the future.

Outside of work, Dominique enjoys spending time with family and friends, exploring the city’s food and wine scene, staying active, and making the most of everything the city has to offer. Her warm nature, strong work ethic, and genuine passion for property make her a trusted and valued member of the team.

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Leesa Hackett

Buyers Agent
0421 557 988
leesa@universalbuyersagents.com.au

Leesa is a Brisbane-based Buyer’s Agent who has spent most of her life in Brisbane, aside from periods living in London and Dublin. She has lived in 10 different suburbs across Brisbane, along with extended stays on both the Sunshine Coast and the Gold Coast, giving her genuine, first-hand insight into how different locations function day to day, from lifestyle and community to long-term property appeal.

With a background spanning finance, consultation, marketing, communication and property, and having worked previously as a sales real estate agent, she brings a well-rounded, practical understanding of how property markets operate from both sides of the transaction.

She supports clients in making smart, well-considered property decisions and is known for her calm, strategic approach and ability to cut through noise and information overload to focus on what truly matters over the long term. Outside of work, Leesa values an active and balanced lifestyle.

She enjoys Pilates, long walks, good coffee, and spending time with her family.

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Emma Farrer

Buyers Agent
0413 864 894
emma.f@universalbuyersagents.com.au

As a highly personable and values-driven Buyers Agent, Emma brings warmth, integrity, and genuine connection to every relationship she builds. Originally from Adelaide she now proudly calls Brisbane home, with this, Emma has developed a deep appreciation for the local community and lifestyle, which strongly informs her approach to real estate.

Emma is passionate about real estate not only as a profession, but as a people-focused journey. She thrives on connecting with clients, understanding their goals, and guiding them with authenticity and care through important property decisions. Her natural ability to build trust, combined with her calm, considered approach, allows clients to feel supported and confident at every stage of the process.

With a refined eye for quality and an appreciation for her buyer’s needs, Emma resonates strongly with clients who value excellence, attention to detail, and a seamless experience. She prides herself on operating with honesty and transparency — values that are central to both her work ethic and personal life.

At the heart of Emma’s life is her family, including her two daughters, who inspire her commitment to balance, growth, and leading with purpose. She lives a healthy, active lifestyle and believes that wellbeing, clarity, and alignment are essential foundations for both personal and professional success.

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Aleeta Fernandez

Buyers Agent
0423 721 750
aleeta@universalbuyersagents.com.au

Aleeta brings a calm, client-first approach to her role as a Buyers Associate, drawing on over a decade of experience across the Big Four banks in Australia and New Zealand. With a strong background in banking and high trust client relationships, she offers buyers clarity and confidence throughout the purchasing journey.

Her transition into real estate was a natural progression, allowing her to combine her financial expertise with a genuine passion for property and long-term wealth creation. Aleeta is highly skilled at understanding client goals, navigating complex decisions, and delivering solutions that are both strategic and personal.

Known for her warm, down-to-earth style, Aleeta builds strong rapport quickly and prides herself on guiding clients through each stage of the buying process with transparency and care. Her attention to detail, strong work ethic, and solutions focused mindset help ensure a seamless and stress free experience.

Aleeta has a strong appreciation for lifestyle-led property decisions and the importance of finding not just a property, but the right home or investment. Outside of work, she enjoys staying active, Latin dancing, exploring Brisbane’s nature and hikes, and discovering the city’s food scene. Aleeta is passionate about helping clients make confident, well‑informed property decisions and is committed to delivering outcomes built on trust, integrity, and genuine care.

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Colleen Silvester

Buyers Agent

0438 697 202
colleen@universalbuyersagents.com.au

Colleen is a powerhouse Buyer’s Agent known for turning property ambition into decisive, high-performing acquisitions. With over 30 years immersed in the property market, beginning with her first land purchase and new build at just 18. She brings a depth of experience spanning residential, renovation, architectural builds and commercial investment. Her personal portfolio includes long-term rentals, Airbnb, SMSF purchasing and property differentiation for home ownership outcomes. No stranger to hands-on renovating and building, combined with a trained eye for design, architecture and construction, Colleen identifies opportunities and nuances others often miss and translates them into clear, confident advice for her clients.Having lived and operated widely across South East Queensland, Colleen offers unrivalled local insight across inner Brisbane and surrounding regions. Her approach is grounded, direct and strategic cutting through noise to give buyers clarity in fast-moving or complex markets. Colleen regularly travels internationally, bringing back insights and design concepts from global markets and applying them to local Brisbane opportunities giving her clients an informed and often differentiated edge. She is known for her strong negotiation capability, meticulous attention to detail and tenacity, balanced with an authentic, empathetic style that builds trust and confidence at every stage of the buying journey.

Underpinning her property expertise is an accomplished executive career in organisational transformation, governance and stakeholder negotiation, including senior leadership and Deputy CEO roles. This brings a rare commercial lens to her advisory – where risk, planning controls, infrastructure pipelines (including the Brisbane 2032 Olympic Games) and market dynamics are assessed with precision. Colleen works with discerning home buyers, relocating professionals and strategic investors who value disciplined decision-making, access to off-market opportunities and a structured path to long-term success. This is not transactional buying, it is strategic acquisition, delivered with clarity, rigour and results.

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Sophia Lateef

Client Concierge
0452 270 399
admin@universalbuyersagents.com.au

Sophia is a Client Concierge at Universal Buyers Agents, where she plays a key role in nurturing client enquiries and ensuring each lead is thoughtfully matched with the right buyers’ agent.As the first point of contact for many clients, she focuses on understanding individual needs, goals, and circumstances, helping to create a smooth and supportive experience from the very beginning of the property journey. With a warm and client-focused approach, Sophia helps build strong relationships and ensures every client feels confident and well-guided as they move forward.

Sophia enjoys making the most of her downtime, valuing fun, balance, and new experiences.

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Paige Pouhila

Business Development Manager
0402 784 441
bdm@universalrentals.com.au

Paige is the Business Development Manager with 10 years of industry experience and a strong foundation in property management. She is passionate about providing honest advice, accurate market insight, and clear communication so clients can make confident decisions. As an investor herself, Paige understands the value of trust, transparency, and long-term success. Paige has a proven track record of building lasting relationships with clients and partners, helping them achieve their investment goals.

A proud wife and mum of two, Paige’s core values are rooted in working hard for her family and leading with integrity. When she’s not supporting clients, she’s spending quality time with her loved ones or training at the gym, which reflects the discipline, commitment, and drive she brings to both her personal and professional life.

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Jamie Thatcher

Senior Property Manager
0401 068 807
pm1@universalrentals.com.au

Jamie is a dedicated and proactive property management professional who takes great pride in delivering a high standard of service. Known for her strong communication, attention to detail, and hands-on approach, she works closely with both property owners and tenants to ensure every property is managed with care and consistency.

With a solid understanding of Queensland legislation and industry best practice, Jamie provides clear, honest advice to help investors feel confident and informed. She is solutions-focused and committed to seeing every matter through from start to finish.

Working within a boutique agency, Jamie prioritises quality over quantity building genuine relationships and delivering a personalised experience that makes property ownership seamless and stress-free.

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Madonna Boon

Property Manager
0421 089 061
pm2@universalrentals.com.au

Madonna Boon is a highly experienced Senior Property Manager with over 20 years in the industry, bringing a practical, hands-on approach to every aspect of property management. Known for her approachable and friendly nature, Ma

Her extensive experience spans residential portfolios of all sizes, where she has developed a reputation for professionalism, reliability, and attention to detail. Madonna is committed to protecting her clients’ investments while delivering a high standard of service, handling everything from maintenance coordination to tenancy management with efficiency and care.With a calm and solutions-focused mindset, Madonna consistently goes above and beyond to resolve challenges and create positive outcomes. Her dedication, combined with her personable approach, makes her a trusted and valued partner in property management.

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