Meet the Team

Katerina brings a wealth of knowledge, energy and passion to the vital role of Business Development Manager here at UNIVERSAL Rentals where she ensures her clients achieve results that exceed expectations.Katerina is proud to share her knowledge gained from 11 years’ experience in the real estate industry enjoying various roles from administration, sales assistant, property management, onsite management and Business Development.

She has had the pleasure of working with a range of clients, local, interstate and international and is known for communication skills helping her in achieving outstanding results and providing the highest quality experience.

Katerina’s passion, energy and tenacious personality provides unwavering determination to achieve the best for her clients, and exceeding expectations. This leads to maintaining long term connections and ongoing referrals.

Being a country girl at heart, Katerina fell in love with Brisbane City and the vibrant, spirited lifestyle. Outside of work you will find her on weekend adventures in the sun and socialising with her nearest and dearest.

Vivian prides herself on delivering a client experience that is bespoke, striving to provide first-class service delivering high-level results for each and every client that she meets in her property journey.

Understanding her clients’ individual needs is paramount to Vivian. Her unrivalled attention to detail, above and beyond nature sees her working tirelessly to guide and support her clients through their property planning and purchasing needs.

A long-term property owner, investor and landlord herself, Vivian has built her knowledge in the property industry with over 15 years plus of experience which has been born from her first-hand understanding of the stress and time that is involved in each property transaction.

Vivian’s bilingual skills ensures seamless communication with clients who speak Mandarin, Cantonese, Cambodian and Vietnamese. Providing a high-level service which encompasses property purchasing for investment, portfolio building and management through to securing your forever dream home.

Vivian has built an enviable reputation with her integrity, enthusiasm and commitment to focus on providing a 6-star client experience that is everlasting. Resulting in a stellar network of repeat business and direct referrals from her peers alike in the industry.

An advocate for self-improvement, Vivian enjoys seeking new challenges and without a doubt a great person to know and have in your network, should you be perplexing with where to start when embarking on your personal property journey.

A foodie at heart, Vivian enjoys spending her spare time discovering new fine food destinations. Travelling, camping, fishing with family and friends and always open for a good game of golf or tennis, given the opportunity.

With an impressive track record in off the plan luxury new homes, site sourcing/acquisitions and inner-city knockdown rebuilds.

What sets Luke apart is not just his years of experience in the industry, but his unwavering commitment to providing a truly bespoke customer experience. His attention to detail is second to none, and he truly goes above and beyond to ensure that his client’s needs are met every step of the way.

As someone who invests heavily in the Brisbane property market himself, Luke brings a level of insider knowledge and a broad expertise that is hard to match. He is the ultimate professional, and you can trust and rely on him to help you navigate the often complex world of property buying.

With a background that spans from hospitality management to becoming an award winning new home sales person, Sarah has developed a keen understanding of people and the property market.

Sarah has completed a Bachelor in Business after an initial venture into psychology. Her role within Team Osborn goes beyond mere transactions, she is often regarded as the glue that holds the team together, bringing a friendly, personable, and hardworking ethos to every interaction.

Coming from a large tight-knit family where ethics and integrity are held in high regard, Sarah’s upbringing has deeply influenced her professional approach. She embodies these values in her work, ensuring that every client she interacts with benefits from her genuine care and commitment.

A passionate advocate for health and fitness, Sarah is an avid Pilates enthusiast. Her love for staying active transcends into her professional life, where her dynamic energy and enthusiasm for trying new things make her a versatile and engaging agent. Sarah is someone who dislikes standing still, always seeking to explore and embrace new opportunities for her clients.

Guided by the belief that “what is coming, is better than what has gone,” Sarah maintains a positive outlook, even in challenging situations. This philosophy underscores her resilience and ability to stay unphased by setbacks, posing a major advantage for our Universal clients.