Meet the Team

DARREN PIPER

Director
0423 853 771
darren@universalbuyersagents.com.au

Darren Piper is the Founding Director of Universal Buyers Agents, bringing an in-depth understanding of the Brisbane, Sunshine Coast, and Gold Coast property markets. With a career spanning both real estate sales and buyer advocacy, Darren’s philosophy is simple: long-term success in property comes from buying well, not merely relying on selling at the right time in the future.

Darren’s main focus is on leading the business strategically, guiding the Universal team, and ensuring every client benefits from the high standards, systems, and market insight the brand is known for. His deep market knowledge and industry experience continue to shape successful purchase outcomes across residential, investment, and commercial property.

Once a real estate agent himself, Darren developed a strong foundation in negotiation, understanding both sides of the transaction and ensuring buyers are never strong-armed by sellers. Attention to detail, honesty, and tenacity underpin everything he does and have contributed to building an exceptional team at Universal, along with a loyal base of repeat clients and strong media presence over many years.

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Nicole Irwin

Senior Buyers Agent | Team Leader
0481 968 050
nicole@universalbuyersagents.com.au

Nicole is a Lead Buyers Agent and Team Leader at Universal Buyers Agents, specialising in securing high-quality residential and investment properties across every Brisbane market. With a strong understanding of local suburbs, market cycles, and buyer strategy, Nicole is known for delivering clear advice, strong negotiation outcomes, and a seamless buying experience for her clients.

As a team leader, Nicole oversees and mentors a high-performing team, ensuring every client benefits from a structured, detail-driven approach – from sourcing off-market and pre-market opportunities through to settlement. Her focus is on protecting her clients’ interests, reducing risk, and helping buyers make confident, well-informed decisions in competitive conditions.

Nicole works with first-home buyers, upsizers, and investors, offering a calm, strategic, and transparent approach tailored to each client’s goals. Her ability to operate across all Brisbane markets allows her to identify value and opportunity wherever it exists.
Outside of work, Nicole enjoys spending time with friends and family and exploring Brisbane’s café scene.

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Kylee Luong

Buyers Agent
0402 931 101
kylee@universalbuyersagents.com.au

Kylee brings a local background and over five years’ experience in real estate to every client relationship. She began her career in sales before transitioning into a Buyer’s Agent role, developing a deep understanding of the local market.

Throughout her career, Kylee has assisted in over 200 successful transactions across South East Queensland’s dynamic markets. Whether purchasing a first home or building an investment portfolio, her direct and transparent approach ensures a seamless and informed client experience. Kylee enjoys seeing her clients succeed, taking pride in finding the right property and ensuring she is completely satisfied with it before her clients are.

Outside of work, Kylee enjoys exploring Brisbane’s hidden gems and discovering the city’s next best eateries. She also likes to stay active by walking and enjoying the occasional run.

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Emma Farrer

Buyers Agent
0413 864 894
emma.f@universalbuyersagents.com.au

As a highly personable and values-driven Buyers Agent, Emma brings warmth, integrity, and genuine connection to every relationship she builds. Originally from Adelaide she now proudly calls Brisbane home, with this, Emma has developed a deep appreciation for the local community and lifestyle, which strongly informs her approach to real estate.

Emma is passionate about real estate not only as a profession, but as a people-focused journey. She thrives on connecting with clients, understanding their goals, and guiding them with authenticity and care through important property decisions. Her natural ability to build trust, combined with her calm, considered approach, allows clients to feel supported and confident at every stage of the process.

With a refined eye for quality and an appreciation for her buyer’s needs, Emma resonates strongly with clients who value excellence, attention to detail, and a seamless experience. She prides herself on operating with honesty and transparency — values that are central to both her work ethic and personal life.

At the heart of Emma’s life is her family, including her two daughters, who inspire her commitment to balance, growth, and leading with purpose. She lives a healthy, active lifestyle and believes that wellbeing, clarity, and alignment are essential foundations for both personal and professional success.

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Sophia Lateef

Client Concierge
0452 270 399
admin@universalbuyersagents.com.au

Sophia is a Client Concierge at Universal Buyers Agents, where she plays a key role in nurturing client enquiries and ensuring each lead is thoughtfully matched with the right buyers’ agent.

As the first point of contact for many clients, she focuses on understanding individual needs, goals, and circumstances, helping to create a smooth and supportive experience from the very beginning of the property journey. With a warm and client-focused approach, Sophia helps build strong relationships and ensures every client feels confident and well-guided as they move forward.

Outside of work, Sophia enjoys shopping and making the most of her downtime, valuing fun, balance, and new experiences.

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Jamie Thatcher

Senior Property Manager
0401 068 807
Pm1@universalbuyersagents.com.au

Jamie is a dedicated property management professional who genuinely cares about the work she does. Property management isn’t just a job for her — it’s something she takes great pride in.

She is hands-on, highly organised, and proactive, believing that great property management is built on clear communication, trust, and consistency. Jamie works closely with both property owners and tenants to ensure expectations are clear, issues are addressed early, and every property is cared for as if it were her own.

Jamie is passionate about helping investors feel confident and informed. Whether she’s providing honest advice, navigating Queensland legislation, or simply being available to answer questions, she is known for being approachable, detail-oriented, and solutions-focused. If an issue arises, Jamie sees it through from start to finish.

Working within a boutique agency allows Jamie to focus on quality over quantity, build genuine relationships, and deliver a level of service that goes beyond simply managing a property. Her goal is to make property ownership easier, less stressful, and more rewarding for her clients.
Outside of work, Jamie enjoys spending quality time with her family and getting outdoors whenever possible — activities that keep her grounded, balanced, and energised.

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Jemila Gray

Senior Property Manager
0421 089 061

Jemila is a Senior Property Manager with solid property management experience and a genuine enjoyment for the work she does. She is known for her bubbly, friendly approach and her strong focus on clear communication and organisation.

She enjoys building positive relationships with both property owners and tenants and takes pride in making the property management process as smooth and stress-free as possible. Jemila’s experience allows her to manage properties with confidence, professionalism, and attention to detail.

Outside of work, Jemila loves cooking and baking, as well as spending quality time with her family. She is a big believer in balance and brings a positive, down-to-earth attitude into everything she does.

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Leesa Hackett

Buyers Agent | Brisbane
0421 557 988
leesa@universalbuyersagents.com.au

Leesa is a Brisbane-based Buyer’s Agent who has spent most of her life in Brisbane, aside from periods living in London and Dublin. She has lived in 10 different suburbs across Brisbane, along with extended stays on both the Sunshine Coast and the Gold Coast, giving her genuine, first-hand insight into how different locations function day to day, from lifestyle and community to long-term property appeal.

With a background spanning finance, consultation, marketing, communication and property, and having worked previously as a sales real estate agent, she brings a well-rounded, practical understanding of how property markets operate from both sides of the transaction.

She supports clients in making smart, well-considered property decisions and is known for her calm, strategic approach and ability to cut through noise and information overload to focus on what truly matters over the long term.

Outside of work, Leesa values an active and balanced lifestyle. She enjoys Pilates, long walks, good coffee, and spending time with her family.

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Will Hancock

Searcher and Sourcer
0455 916 297
will@universalbuyersagents.com.au

Will is a Searcher & Sourcer at Universal Buyers Agents, where he works closely with buyers’ agents to identify, assess, and secure high-quality property opportunities for clients across Brisbane and South East Queensland.

With a strong understanding of local market dynamics and a sharp eye for value, Will specialises in sourcing both on-market and off-market opportunities. He undertakes thorough due diligence and supports clients through the early stages of the acquisition process, bringing a methodical, detail-driven approach to every search. His focus remains firmly on long term growth and ensuring each opportunity aligns strategically with a client’s individual goals.

Outside of work, Will is passionate about health and fitness, enjoys staying active, and values time spent with friends and family. He has a strong interest in personal development and is continually focused on learning, improving, and building meaningful relationships both professionally and personally.

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Dominique Goodchild

Searcher and Sourcer
0434 941 555
dominique@universalbuyersagents.com.au

With over seven years of experience across real estate agencies and property development, Dominique brings a strong understanding of both the buying process and the local market. In her role, she supports the Buyers Agent by sourcing and assessing properties aligned with each client’s brief, approaching every search with care, diligence, and the mindset of buying for her own home.

Known for her detail-driven approach and strong work ethic, Dominique plays a key role in ensuring buyers are well positioned throughout their property journey. As she continues to deepen her market expertise and strengthen industry relationships, she looks forward to stepping into a more client-facing role in the future.

Outside of work, Dominique enjoys spending time with family and friends, exploring the city’s food and wine scene, staying active, and making the most of everything the city has to offer. Her warm nature, strong work ethic, and genuine passion for property make her a trusted and valued member of the team.

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Charlie Butler

Marketing Coordinator
1300 117 561
marketing@universalbuyersagents.com.au

Charlie is the go-to operator who keeps teams moving and brands looking sharp. With a precise eye for detail and a natural instinct for organisation, she ensures operations run seamlessly. As Marketing Coordinator at Universal Buyers Agent, Charlie supports the Director and Agents through managing fast-paced calendars, coordinating projects, streamlining systems and bringing clarity and efficiency to day-to-day operations.

Blending her operational strengths with a passion for digital communication, Charlie brings a polished, strategic approach to social media and marketing. She understands how to create content that feels intentional and on-brand, ensuring every post, campaign, and client interaction is consistent, engaging, and aligned with business goals.

Outside of work, she’s a wellness lover and adventurer – balancing life with Pilates, triathlon training, café exploring, and getting lost in a good book

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Mollie-Rae Benson

Associate Buyers Agent
0402 171 544
admin@universalbuyersagents.com.au

Mollie brings a strong people-first approach and a genuine passion for helping clients navigate the property market.

With a background in hospitality, she developed excellent customer service skills, compassion, and a people-centric mindset that now support her work in property. Mollie is motivated to assist families, couples, and individuals through the buying process, striving to deliver guidance and service that exceeds industry standards.

Having joined Universal Buyers Agents initially as an Admin and Client Concierge, Mollie completed her real estate licence and continues to grow her industry knowledge as a valued member of Team Piper.

Outside of work, Mollie enjoys camping with her partner and friends, listening to music, and sharing a good meal.

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