Meet the Team

DARREN PIPER

Director Universal Buyers Agents | Director Universal Rentals | Buyers Agent w/ Team Piper
0423 853 771
darren@universalbuyersagents.com.au

As the Founding Director of Universal Buyers Agents, Darren Piper is across all the property markets of Brisbane, the Sunshine Coast, and the Gold Coast. Darren’s philosophy is that the secret of success in property is to buy well, not just purely relying on selling right in the future. His underlying knowledge of the property market and the real estate industry has translated to successful purchase outcomes for his clients. Once a real estate agent himself, he is adept at handling negotiations to ensure purchase terms are in favor of the buyer rather than being strong armed by the seller. Attention to detail, honesty and tenacity are some of the principles that Darren subscribes to day in day out, which has led to a strong presence in the media as well as repeat clients over many years.The Universal brand is redefining the way property is purchased today, disrupting the status quo by working exclusively for you, the buyer. Whether you are buying a self-occupied home or investment property we manage every aspect of the buying process. This includes bidding at auction, assessing, inspecting, negotiating, accessing off-market property, and ensuring settlement is seamless.

EMMA FLATLEY

Senior Buyers Agent | QLD
0467 470 828
emma@universalbuyersagents.com.au

Emma started her career in Real Estate 10 years ago as a selling agent, diligently working in the inner eastern suburbs of Brisbane. Emma discovered that her talents in the industry could be grown even further, joining Universal Buyers Agents to act exclusively for the buyer in the transaction. She accomplished her goal of buying her first home before turning 21 and developed a passion for renovating. She believes in finding the best property for the best price while also providing exceptional service. Driven by a passion for real estate, Emma is determined to find you the exact property you have been looking for with a caring, motivated and dependable spirit.

Nicole Irwin

Lead Buyers Agent | Team Piper
0481 968 050
nicole@universalbuyersagents.com.au

Nicole Irwin is the Lead Buyers Agent in Team Piper and has been an integral part of Universal Buyers Agents for over three years. Starting her journey as a Client Concierge, Nicole’s drive, people-first mindset, and natural ability to build genuine relationships have seen her rise through the ranks to lead agent. With a background in psychology, she brings a deep understanding of client needs and decision-making, making her a trusted guide in the property-buying journey. Nicole thrives on connecting with clients, delivering personalised service, and creating seamless, rewarding experiences. Her passion for property and commitment to excellence continue to make her a standout member of the UBA team.

Kylee Luong

Lead Buyers Agent | Team Piper
0402 931 101
kylee@universalbuyersagents.com.au

Growing up in Brisbane her whole life, Kylee has always shown a keen eye for Brisbane Real Estate and a strong passion to pursue a career in the industry. Coming from a customer service background, Kylee is recognised for her genuine approach and dedication towards providing transparent and honest service. Her attention to detail and willingness to go above and beyond for her clients ensures their purchasing journey is seamless at every step. Since having joined Universal Buyers Agents as an Associate to Team Piper over two years ago and truly perfected her expertise with us

Vivian Trantan

Buyers Agent | QLD
0422 026 138
vivian@universalbuyersagents.com.au

Vivian prides herself on delivering a client experience that is bespoke, striving to provide first-class service delivering high-level results for each and every client that she meets in her property journey.

Understanding her clients’ individual needs is paramount to Vivian. Her unrivalled attention to detail, above and beyond nature sees her working tirelessly to guide and support her clients through their property planning and purchasing needs.

A long-term property owner, investor and landlord herself, Vivian has built her knowledge in the property industry with over 15 years plus of experience which has been born from her first-hand understanding of the stress and time that is involved in each property transaction.

Vivian’s bilingual skills ensures seamless communication with clients who speak Mandarin, Cantonese, Cambodian and Vietnamese. Providing a high-level service which encompasses property purchasing for investment, portfolio building and management through to securing your forever dream home.

Vivian has built an enviable reputation with her integrity, enthusiasm and commitment to focus on providing a 6-star client experience that is everlasting. Resulting in a stellar network of repeat business and direct referrals from her peers alike in the industry.

An advocate for self-improvement, Vivian enjoys seeking new challenges and without a doubt a great person to know and have in your network, should you be perplexing with where to start when embarking on your personal property journey.

A foodie at heart, Vivian enjoys spending her spare time discovering new fine food destinations. Travelling, camping, fishing with family and friends and always open for a good game of golf or tennis, given the opportunity.

Mollie-Rae Benson

Associate | Team Piper
0402 171 544
admin@universalbuyersagents.com.au

Coming from a background of hospitality I dealt with so many different people, which was very rewarding to me. I heard so many interesting life stories and this allowed me to develop a people-centric nature, compassion, enthusiasm and excellent customer service skills.

So, I aspire to help families, couples and/or any individual who is struggling to find their way through the property market and excel above the industry standard! I strongly desire to contribute my talents and proficiency in motivation towards all my peers and clients in my role.

These assets have developed to be beneficial throughout my career which I will proudly carry to bring to both my team and anyone that I engage with. Having joined Universal Buyers Agents as the admin/client concierge and completing my licence to be an associate, I hope to become more knowledgeable in the industry and be a strong asset to the UBA Team.

Anne Tran

Buyers Agent | Team Trantan
0436 651 975
anne@universalbuyersagents.com.au

With over a decade of dedicated experience in the property industry, Anne brings a unique blend of expertise as a seasoned data analyst turned passionate buyers agent. Her journey has been fuelled by a genuine commitment to helping individuals and families find their perfect homes. Whether you’re a first-time buyer or seasoned investor, she can navigate the complexities of the market, ensuring your needs are met with precision and care.

Anisha Ranchigoda

Junior Associate

With a diverse background in customer service, administration, and property-related roles, Anisha brings a well-rounded perspective to her role as a Junior Associate at Universal Buyers Agents. Currently completing a degree in Business at QUT, she combines academic knowledge with hands-on experience. Anisha is passionate about helping clients feel supported and informed throughout their property journey and is committed to delivering exceptional service with a friendly and professional approach.

Sophia Lateef

Client Concierge

Sophia plays a vital role in keeping operations running smoothly at Universal Buyers Agents. As a Client Concierge, she supports the team with precision, efficiency, and a strong eye for detail. With a natural talent for organisation and a warm, client-focused approach, Sophia ensures that both internal processes and client interactions are seamless and stress-free. Her dedication to creating a positive experience for every client makes her a valued part of the UBA team.

Laura Neuhoefer

Marketing Executive

Laura is a passionate marketing professional with over six years of experience delivering customer-centric strategies across global brands. At Universal Buyers Agents, she leads marketing initiatives that prioritise client needs, ensuring every campaign and communication adds real value to the property journey. With a background in digital strategy and B2B marketing Laura combines creative thinking with data-driven insights to create meaningful, results-driven experiences. She studies an MBA in Digital Management from Kaplan Business School and holds a Bachelor’s degree in Multimedia Communication.

Jamie Thatcher

Senior Property Manager

Jamie is the Senior Property Manager at Universal Rentals, overseeing our growing portfolio of rental properties with professionalism, efficiency, and a strong customer-first mindset. With years of experience in property management, Jamie is dedicated to delivering exceptional service to both landlords and tenants. From handling maintenance requests to navigating lease agreements, she ensures every detail is managed with care. Known for her clear communication and proactive approach, Jamie is committed to creating positive rental experiences and long-term relationships across the board.